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  <title>SETITUP LABS research notes</title>
  <subtitle>How small and medium businesses in India run, and the software they lack. From the R&amp;D and product studio of SETITUP.</subtitle>
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  <id>https://setituplabs.in/research/</id>
  <updated>2026-09-28T09:00:00+05:30</updated>
  <author>
    <name>SETITUP LABS</name>
    <uri>https://setituplabs.in/</uri>
  </author>
  <icon>https://setituplabs.in/favicon.png</icon>
  <logo>https://setituplabs.in/logo-512.png</logo>
  <entry>
    <title>What makes inventory software difficult to adopt?</title>
    <link rel="alternate" type="text/html" href="https://setituplabs.in/research/what-makes-inventory-software-difficult-to-adopt/"/>
    <id>https://setituplabs.in/research/what-makes-inventory-software-difficult-to-adopt/</id>
    <published>2026-09-28T09:00:00+05:30</published>
    <updated>2026-09-28T09:00:00+05:30</updated>
    <category term="Product research"/>
    <summary>Inventory software is rarely dropped for missing features. It wants a full item list, an opening count and every movement on day one. What lowers that cost.</summary>
  </entry>
  <entry>
    <title>Why Indian small businesses run sales on WhatsApp, and what CRMs miss</title>
    <link rel="alternate" type="text/html" href="https://setituplabs.in/research/why-indian-smbs-run-sales-on-whatsapp/"/>
    <id>https://setituplabs.in/research/why-indian-smbs-run-sales-on-whatsapp/</id>
    <published>2026-09-28T09:00:00+05:30</published>
    <updated>2026-09-28T09:00:00+05:30</updated>
    <category term="Market research"/>
    <summary>For many Indian small businesses the sales pipeline is a WhatsApp chat list. Why that is rational, what breaks as the team grows, and what CRMs miss.</summary>
  </entry>
  <entry>
    <title>Why MSMEs in India wait so long to get paid</title>
    <link rel="alternate" type="text/html" href="https://setituplabs.in/research/msme-delayed-payments-india/"/>
    <id>https://setituplabs.in/research/msme-delayed-payments-india/</id>
    <published>2026-09-28T09:00:00+05:30</published>
    <updated>2026-09-28T09:00:00+05:30</updated>
    <category term="Industry insights"/>
    <summary>₹8.1 lakh crore is stuck in delayed MSME payments. The 45-day rule, why suppliers rarely enforce it, and where collection breaks inside a small business.</summary>
  </entry>
  <entry>
    <title>Features vs workflows: why most business software goes unused</title>
    <link rel="alternate" type="text/html" href="https://setituplabs.in/research/features-vs-workflows/"/>
    <id>https://setituplabs.in/research/features-vs-workflows/</id>
    <published>2026-09-28T09:00:00+05:30</published>
    <updated>2026-09-28T09:00:00+05:30</updated>
    <category term="Product research"/>
    <summary>80% of features in the average product are rarely or never used. The gap is the workflow: the handoffs between people and tools. How to build around it.</summary>
  </entry>
  <entry>
    <title>What is an R&amp;D product studio?</title>
    <link rel="alternate" type="text/html" href="https://setituplabs.in/research/what-is-a-product-studio/"/>
    <id>https://setituplabs.in/research/what-is-a-product-studio/</id>
    <published>2026-09-28T09:00:00+05:30</published>
    <updated>2026-09-28T09:00:00+05:30</updated>
    <category term="Industry insights"/>
    <summary>An R&amp;D product studio researches business problems and builds its own products. How it differs from a software agency, a venture studio and an incubator.</summary>
  </entry>
  <entry>
    <title>Why SMBs still depend on spreadsheets for inventory</title>
    <link rel="alternate" type="text/html" href="https://setituplabs.in/research/why-smbs-still-depend-on-spreadsheets-for-inventory/"/>
    <id>https://setituplabs.in/research/why-smbs-still-depend-on-spreadsheets-for-inventory/</id>
    <published>2026-06-18T09:00:00+05:30</published>
    <updated>2026-09-28T09:00:00+05:30</updated>
    <category term="Market research"/>
    <summary>Spreadsheets keep winning inventory work because they bend to the business. Understanding why they win explains why most inventory software gets abandoned.</summary>
  </entry>
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